Historically, CDN logs have been a necessary evil: something you have to gather in case something goes wrong and you need to trawl through and figure out why an end-user had a less than stellar experience. But as CDNs are starting to make this logging data available in near real-time, they become an almost invaluable tool for creating a feedback loop for actionable insights into your video delivery platform’s performance. This talk will demonstrate how companies are using CDN logs to create real-time performance monitoring dashboards that help identify issues before they become catastrophic for viewers. In addition, we’ll take it a step further in showing the additional value when you join up CDN logging data with RUM data services such as Mux, NPAW or BitMovin, allowing you to look at an end-user’s experience on a per request basis. Presented at Demuxed 2020.